Aiding our Ballina Shire at-risk community members during the COVID-19 challenge through FREE non-contact services.
WHO WE ARE
HELP! is a collective of volunteers, founded by Annika Korsgaard, dedicated to assisting the elderly and people with chronic medical conditions who are required to quarantine or self-isolate during the COVID-19 pandemic. Our services are all non-contact so that both the recipients and volunteers are kept as safe as possible.
We offer our free services to residents of the Ballina Shire.
Contact us today to either receive our help, or to contribute through volunteering your time, or donating much needed items.
HELP! is not a formally registered care organisation. It is a collective of empathetic citizens who want to help where we can.
PLEASE READ THE FINE PRINT SECTION BEFORE REQUESTING OUR HELP
OUR FREE SERVICES
‘Non-contact’ means no physical face-to-face interaction between HELP! clients and volunteers.
‘Non-contact’ does not include the face-to-face interaction that takes place between volunteers and shop staff where volunteers undertake the shopping on behalf of the clients.
‘Non-contact’ does not refer to the handling of clients’ shopping items by HELP! volunteers.
PLEASE READ THE FINE PRINT SECTION BEFORE ASKING FOR OUR HELP. THIS IS TO ENSURE YOUR SAFETY.
SHOPPING AND FREE HOME DELIVERY
We will shop at your preferred stores for your preferred brands
We will endeavour to source hard-to-buy items such as the elusive loo roll!
We can pick up your medications from your pharmacy
We can stock up on your art/craft supplies
You (or your nominated person) direct deposits the money for your groceries once they've been delivered with the receipts
You set your spend limit beforehand so we won't go beyond your budget
Special requests? Just ask and we'll try to help you out
MAIL COLLECTION AND POST OFFICE RUNS
We can collect your mail and pop it on your doorstep. We can also post and deliver parcels at the post office.
We don't want anyone to feel alone during this time. If you feel like a chat, one of our friendly volunteers would love to give you a call!
WHO WE CAN HELP
We want to try and help as many people as possible who don't have any alternative options to receiving assistance.
You are 70+ years of age, or you have a disability that makes you at-risk, or you have a medical condition that makes you at-risk
You are not already receiving homecare services that include shopping
You are a low income earner (health care card holders or people with extenuating financial circumstances)
Contact Annika if you have any other specific conditions or circumstances that may make you eligible
MEDICALLY HIGH RISK
Please email Annika if you can donate any of the items listed below.
List to be updated regularly.
Your donations will go towards the following goods and services:
Free essential supplies for at-risk people doing it really tough (loo paper, soap, feminine hygiene products, bread, milk etc.)
Shopping float so that volunteers can pre-purchase items and the at-risk community don't need to hand over money or atm cards - they direct deposit the cost of their shopping once they receive their goods and receipts.
Gloves for volunteers
ID badges for volunteers
Fuel for volunteers
Website running costs (url and subscription fees, plugin subs etc.)
Printing costs - flyers to leave at grocery stores and pharmacies
Advertising - paid social media ad/s if financially possible
THE FINE PRINT
TERMS OF PARTICIPATION FOR HELP! CLIENTS
What you need to understand and agree to about HELP!
HELP! is a grassroots community network of individuals who want to help at-risk people in our community during the COVID-19 self-isolation period.
HELP! is not an organisation or legal entity and has no assets or insurance of its own.
You must take personal responsibility for your wellbeing by doing these things: a) you must never allow a HELP! volunteer into your house b) you must never reimburse a volunteer in advance and never pay them for their service c) if you use our phone chat service, you must never discuss your personal financial situation and never agree to loan or give a volunteer money or gifts d) you must advise the police immediately if you feel in any physical, emotional or financial danger from a volunteer
Some HELP! volunteers have current police record checks, and HELP! will endeavour to ensure volunteers have one but please understand that HELP! cannot guarantee this.
You will be given your allocated HELP! volunteer's name, HELP! photo ID, phone number and licence plate before you receive a service. If anyone other than the allocated HELP! volunteer approaches your door or contacts you, do not accept their assistance as they may be an imposter not connected to HELP!
You need to provide HELP! with your support person's contact name and number to contact if our volunteer cannot reach you - because we want to ensure your safety, and the safety of your shopping when delivered to your door.
HELP! volunteers must wear gloves while conducting your shopping. However, HELP! cannot guarantee that the food, supplies, medicines or packaging that HELP is delivering has not been contaminated with Covid-19 by suppliers and stores that have handled the goods prior to purchase.
You must accept that you cannot sue HELP! or anyone associated with HELP! if things go wrong including accidents, injuries and mistakes with your shopping or other tasks we help you with including any consequences of those things and mistakes.
Annika Korsgaard, the Founder of HELP!, will do her absolute best to ensure the care, safety and security of clients and people volunteering for HELP! but she cannot accept personal responsibility if things go wrong and you agree not to sue her personally.
HELP knows we must operate within the law at all times but we ask that you understand we can only provide this service if you understand our limits in this extraordinary time.
We hope our efforts help ease your Covid-19 experience, and that you remain safe and sound during these precarious times.
TERMS OF PARTICIPATION FOR HELP! VOLUNTEERS
What you need to understand and agree to before helping out with HELP!
Thank you for agreeing to help out with HELP!
HELP! is a grassroots community network that co-ordinates individuals who want to help at-risk people in our community during the COVID-19 self-isolation period.
You are volunteering and doing things for HELP! as a private individual.
HELP! is not an organisation or legal entity and has no assets or insurance of its own.
You must accept all of the risks of the things you do for people with HELP! and you cannot sue HELP! or anyone associated with it if things go wrong.
If you come into contact with someone with Covid-19 then you accept the risk of infection, illness or worse.
You must take personal responsibility for your wellbeing and agree to follow the instructions you are given by HELP! You must not: a) enter a client's house b) have a client in your car c) drive a client anywhere d) engage in physical contact with clients to ensure HELP volunteers do not transmit Covid-19 to at-risk people using the services of HELP!
You must provide HELP! with a copy of your current driver licence (front and back) and your vehicle number plate.
You agree to provide a copy of your current police check (if you have one) or consent to obtaining and providing us with one (if you do not).
You must not offer to help out with HELP! if you are unwell. The Covid-19 virus can remain alive on plastic, cardboard and other surfaces for some time, so items you touch while helping out HELP! may become contaminated.
You agree not to consume drugs or alcohol when or 12 hours before doing anything for HELP!
You must advise the police immediately if you feel in any physical, emotional or financial danger from a client.
You must read the ‘Fine Print’ for Clients on the HELP! website so you understand and respect their rights and responsibilities as well as your own.
You must accept personal responsibility to ensure your safety and the safety of others while volunteering for HELP!
You must promise HELP! volunteers and the people we help that you do not have any physical or mental health issues that may hamper your ability to volunteer or may risk harm to others.
If you suffer personal injury when doing anything with HELP! you accept that you are not covered by any insurance offered by HELP! and cannot sue HELP! because it is not an organisation or legal entity.
If you use a motor vehicle when doing anything with HELP! you accept that you are responsible for the condition, maintenance and insurance of the vehicle and that if you have an accident that HELP! cannot be liable for any loss you suffer.
If you incur expenses when doing anything with HELP! you accept that you must meet those costs because HELP! has no budget to pay volunteer expenses.
Annika Korsgaard, the Founder of HELP!, will do her absolute best to ensure the care, safety and security of people volunteering for HELP! but she cannot accept personal responsibility if anything goes wrong and you must agree not to sue her.
You must sign a form that says you understand how HELP! operates and accept the terms and conditions for volunteering and helping out with HELP!
HELP! knows we must operate within the law at all times but we ask that you understand we can only provide this service if you understand our limits in this extraordinary time.
Thank you so much for helping out with HELP!
As at 22 March 2020
How long can the coronavirus stay airborne?
Research has found that coronavirus may remain in the air as droplets for up to three hours. But most often they will fall more quickly.
How long can the coronavirus that causes COVID-19 survive on surfaces?
COVID-19 coronavirus can survive up to four hours on copper, up to 24 hours on cardboard, and up to two to three days on plastic and stainless steel.
Advice for at-risk people
You can take steps to lower your risk of getting infected in the first place:
As much as possible, limit contact with people outside your family.
Maintain enough distance (six feet or more) between yourself and anyone outside your family.
Wash your hands often with soap and warm water for 20 to 30 seconds.
As best you can, avoid touching your eyes, nose, or mouth.
Stay away from people who are sick.
During a COVID-19 outbreak in your community, stay home as much as possible to further reduce your risk of being exposed.
Clean and disinfect high-touch surfaces in your home, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables, every day.
Call your doctor for additional advice specific to your condition.